September is usually the time of year that technicians working in Pennsylvania and Ohio start wearing layers and enjoying the brisk weather while they work in the field. But this year, five local techs are working in short sleeves and bucket hats, along with 72 other Comcast techs from across the United States who have been sent to Houston to assist with storm recovery after Hurricane Harvey.
The five technicians from Beaver Falls and Williamsport, Pennsylvania and Brookside and Wintersville, Ohio, arrived in Houston on September 15 and anticipate working through October to help restore internet, tv and phone service for Comcast’s Houston customers.
Their experiences in Houston have been gratifying and challenging. Steve’s work in downtown Houston last week was his first time working in a high rise. “Was an experience for sure!” Coty describes the customers he’s met as “so humble even through the devastation” and his assignment as “a life changing experience that opens your eyes to what is really going on.”
The five technicians from Ohio and western Pennsylvania have met and worked with techs from the Philadelphia area as well as other parts of the northeastern United States, sharing best practices and providing support for non-routine repair work they’re experiencing in an unpredictable environment.
Comcast’s Keystone Region extends continued concern for Houstonians impacted by Hurricane Harvey and gratitude for our coworkers and customers who have supported the technicians and supervisors deployed to the area to help restore service.