Emergency and Environmental Management Firm Simplifies Communications Network for Agile Operations and Stronger Customer Service
CARNEGIE, PA. – February 22, 2018 – Comcast Business today announced that Weavertown Environmental Group, an environmental and industrial consulting and services company, keeps its operations running smoothly with Comcast’s fiber-based internet and phone services. Spanning five offices across Pennsylvania and Ohio, the integrated network helps keep employees connected to handle emergency responses and regulatory compliance procedures quickly and easily.
Since its inception in 1981, Weavertown Environmental Group has set the standard for environmental services companies by doing work the right way with the best equipment and highly-trained personnel. From emergency clean ups and towing to asbestos removal, site remediation and daily industrial challenges, the company has assisted hundreds of customers 24 hours a day and 365 days a year with no outsourcing or subcontracting. Teams, both in the field and the office, rely heavily on technology to coordinate activities and respond quickly to any customer needs.
“We need an Internet and phone solution that we can count on, just as our customers rely on us to do the job right. Our previous network would go down at least once a week and could not properly handle our business-critical applications like construction accounting software, truck diagnostic solutions and internal collaboration tools,” said Taylor Ford, IT administrator for the Weavertown Environmental Group. “The move to Comcast’s all-fiber network eliminates these issues and ensures reliable communications.”
Weavertown Environmental Group implemented a fully-meshed Ethernet Network Service (ENS) which provides redundancy across five offices in Pennsylvania and Ohio along with a 100 Megabits-per-second (Mbps) Ethernet Dedicated Line (EDI) at its headquarters. Additionally, the company installed 75 seats of Comcast Business VoiceEdge, a unified communications solution providing a wide range of voice features and capabilities. Staff at the connected locations are assured that calls are completed successfully and can easily share important files and access logistics software, collaboration tools and accounting programs needed for day-to-day operations.
“Our new services give us the network capacity that we need at a highly competitive price point and with customer service that can’t be beat. Upgrading our services has made us a faster and more agile organization which allows us to meet the needs of our customers even better than before,” added Ford.
“Reliability and scalability are critical factors for every business’ network, especially for those in the environmental and emergency response industry. Comcast Business’ solutions are built on these principles so that businesses like Weavertown Environmental Group can provide excellent, around the clock, customer service,” said Toni Murphy, vice president for Comcast Business, Keystone Region.