Meet Jenny & Isabel: Powering Wellness with Xfinity Mobile
For one mother-daughter duo, making the switch to Xfinity Mobile proved to be a transformative experience, simplifying their daily routines and giving them a sense of peace and control over a challenging health condition.
Sixteen-year-old Isabel (Isa) was diagnosed with Type One diabetes when she was 12. It was a difficult time for Isa and her mother, Jenny. The diagnosis came while the world was still grappling with the aftermath of the COVID-19 pandemic, and Isa had to adapt to a whole new reality.
Despite the challenges, Isa received immense support from her mom, her family, and friends, and was learning to manage her condition. But manually monitoring her glucose levels and insulin delivery every day proved to be an overwhelming task, especially as she juggled classes, extracurricular activities, and her personal life.
For Jenny, the worry never stopped. She found herself constantly concerned about Isa’s food intake and whether her glucose levels were under control. A breakthrough came when Isa’s medical team connected them with advanced technology to help manage her diabetes more effectively. Isa was fitted with a continuous glucose monitoring device (CGM) and an insulin pump, which allowed her to monitor her glucose levels and automatically adjust her insulin delivery in real time. This innovation made managing Type One diabetes much easier for Isa and brought peace of mind to Jenny, as she could now track Isa’s glucose levels remotely.
While the CGM device proved to be a breakthrough, Isa and Jenny quickly realized that accessing the technology’s full potential would require a change to the family’s current cellular plan and devices. A single mother to four daughters, Jenny is no stranger to juggling multiple priorities and finding solutions while sticking to a tight budget. Luckily, Isa’s best friend’s mom, Nicki, works for Comcast’s Keystone Region and manages operations for the Xfinity Stores in the region’s footprint, which includes Central and Western PA, Eastern Ohio, Northern West Virginia and the Maryland Panhandle.
Nicki saw an opportunity to help and arranged an appointment for Jenny at her local Xfinity Store to explore their options. With Xfinity Mobile, Jenny and her family found an affordable plan that included the devices they needed and connected them to a reliable network. By switching to Xfinity Mobile, they were able to transfer five lines and save money while gaining access to the best technology available. “We’ve had many customers tell us that getting Xfinity Mobile was a game-changer, but for Isa, it really was a life-changer,” said Nicki.
“I used to have to physically manage and correct my blood glucose through my insulin pump,” said Isa. “With my new iPhone, I can use an app that alerts me when my sugar is low and controls my insulin pump automatically. All my devices communicate with each other 24/7. It helps me manage my diabetes, and it lets me be me.”
For Jenny, being able to check Isa’s blood glucose levels remotely reduces her worries. “Life threw diabetes at us,” said Jenny. “I had barely heard of it and knew nothing about it, but we learned quickly and adjusted because Isabel is positive and resilient. Technology and medicine are so important to families like ours. There has been so much progress in the treatment and management of conditions like diabetes, but you need the right tools to take advantage of them. The Xfinity team asked all the right questions and helped us find a plan that gives us what we need.”
In the end, the transition to Xfinity Mobile was more than just a change in cellular plans for Jenny and Isa—it was an essential step toward improving their daily lives and ensuring Isa’s diabetes management was easier and more efficient. Now, with the right tools in place, they are empowered to live life without the constant worry and interruptions that once defined their day-to-day routines.