Comcast Logo
  • Facebook
  • Twitter
  • YouTube

Comcast Western Pennsylvania

Also serving the Ohio Valley and Maryland Panhandle

  • About
  • Contact
  • Careers
Paul from Comcast

Our Voices: Meet Paul, Helping Customers Learn About the Affordable Connectivity Program

September 22, 2022

Here in the Ohio Valley, Comcast’s Community Account Representative, Paul S., has the opportunity to make a difference in customers’ lives every day. He helps find which Xfinity products are right for them, including Xfinity Internet, Xfinity Mobile and Xfinity X1 TV and Streaming. And for those customers who qualify,  Comcast’s Internet Essentials program and the federal Affordable Connectivity Program (ACP) can help make it even easier to get connected.

In 2011, Comcast created Internet Essentials to bring affordable, high-speed Internet to low-income families – and in over 10 years, we’ve connected more than 10 million Americans. In 2021, we launched Internet Essentials Plus, a new tier of service that offers twice the download speed of traditional Internet Essentials, plus a cable modem and access to millions of WiFi hotspots.

In addition to our own broadband adoption program, Comcast participates in  ACP, a federal program designed to help low-income households connect to the Internet by providing a $30 per month subsidy to pay for Internet or mobile service. ACP can cover the full cost of both Internet Essentials and Internet Essentials Plus for eligible families, and we’re encouraging participation in the program to benefit even more eligible families in our footprint.

These efforts are part of Project UP, our comprehensive initiative to advance digital equity and help build a future of unlimited possibilities.

Smiling woman and man“I love seeing customers’ faces when they apply online and get a notification that tells them they have been approved for the Affordable Connectivity Program,” said Paul. “Being raised by a single mom and my grandparents, I know firsthand how much of a difference ACP can make to families.”

Paul’s mom continues to be his inspiration.

“She operates a popular Italian restaurant in Green Tree, holds two patents and still has time to show her son what GREAT looks like day after day,” said Paul. “She also happens to be head over heels in love with her Xfinity Internet, TV and Mobile services, which means she’s my first call whenever I learn about a new product feature I know she’ll enjoy.”

A Pittsburgh native, Paul often runs into neighbors and friends when he visits his local Xfinity Store in Triadelphia, West Virginia. At Xfinity Stores, visitors can see and experience the full suite of Xfinity products and services, like our X1 platform with thousands of entertainment choices; the fastest internet speeds and AI-powered security transforming the home Wi-Fi experience with Xfinity xFi; the Xfinity Flex streaming platform for broadband-only customers; a growing network of Xfinity Home smart home devices and services and the ways to save with Xfinity Mobile.

When he’s not spending time with his family, Paul golfs and is an avid runner. He recently participated in a golf tournament with Comcast’s Young Professionals Network, an Employee Resource Group, to benefit United for Ukraine, and he has completed four Pittsburgh marathons. He also loves watching sports, following his favorite teams with Xfinity X1’s Sports App and watching games in person. Whether he’s at home, streaming from the road or watching games live, screens are a part of Paul’s days wherever he goes.

“The last three times I attended a baseball game, somehow, I found my way onto the big screen in the outfield,” he said.

Paul at golf courseAfter careers as a restaurant owner, radio broadcaster and public speaker, Paul joined Comcast in 2018 and has never looked back. Among other things, he loves the diversity of career choices and development opportunities Comcast offers. For example, Paul supplements his time in the field talking to customers with occasional stints as an “on-air” personality for employee videos and broadcast events.

“Comcast helps grow your career by providing the training and support you need to build new skills, become a product expert and succeed in your role,” he said. “Ultimately, any workday that I get to spend helping people is a good day.”

Filed Under: Customer Experience
Tagged With: Employee profile, people

Customer Experience

Ray Roundtree

Ray Roundtree Named Top Executive of Comcast’s Keystone Region

January 25, 2023

Ray Roundtree has been named Senior Vice President of Comcast’s Keystone Region, overseeing the organization’s operational, strategic and financial performance … Read More...

Community Investment

Group of people inside Veterans Leadership Program office

Comcast Awards $15,000 to Veterans Leadership Program in Altoona

December 22, 2022

Comcast has a longstanding commitment to supporting the military community – through our hiring efforts, community volunteerism programs and local partnerships. … Read More...

Comcast Business

Comcast Business Logo

Clearfield-Jefferson Drug and Alcohol Commission Uses Comcast Business Technology Solutions to Provide Services to More Clients

October 13, 2022

Comcast Business today announced that it is providing Clearfield-Jefferson Drug and Alcohol Commission (CJDAC), a private, non-profit organization responsible … Read More...

Terms of Service. Privacy Policy. Do Not Sell My Personal Information. Copyright © 2023 Comcast Corporation. All rights reserved.

This site uses cookies to enable your digital experience. By continuing to use this site, you agree to the use of cookies as described in our Privacy Policy.

I agree
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT
Powered by CookieYes Logo